The processing and shipping duration for products within the United Arab Emirates ranges from 10 to 20 working days.

For international orders outside the United Arab Emirates, the processing and delivery duration ranges from 20 to 30 working days.

The store disclaims responsibility and does not accept returns, exchanges for another product, or refunds, except in cases where the customer receives a defective, damaged, or incorrect product.

The store is not obligated to implement any customer feedback or requests submitted through the website unless prior approval is obtained from the store via communication (e.g., WhatsApp) before finalizing the order, taking into account working hours.